Matrix Video Communications is a proud service provider for PDi Communication Systems, Inc. We provide warranty and non-warranty repairs on all PDi equipment.
Service Repair Information:
All units under warranty will be repaired and shipped back at no cost.
All equipment considered non-warranty is subject to a $140.00 estimate fee. If authorization is given to proceed with repairs the $140.00 fee is applied to the cost of the repair. Return shipping will be charged on all non-warranty repairs.
Flat Rate Repairs
A flat rate of $140.00 will apply to repairs of the following:
RF cable replacement
Power supply repair
PC board repair
Headphone receptacle replacement
Full testing on live system
Non-Flat Rate Repairs - A quote will be supplied for the following:
Power supply if needs replacement and is not repairable at component level
Glass front panel with the ribbon cable
Plastic enclosure if is broken beyond economical repair
*Clients will be required to provide approval within 15 days of quote or unit will be returned with the $140.00 estimate fee applied and shipping charges.
**Client is responsible for the removal of arms from monitors or is subject to an additional $80.00 fee for all warranty and non-warranty units.
Service inquires can be directed to Ethel Richardson at firstname.lastname@example.org or 403-640-4490.