30+
Years in Business
|
11
Offices Across Canada
|
140+
AV Professionals
|
65+
Technical Staff
|
1,000s
Projects Completed
|
Since 1994
Founded in Canada
Contact Support
Three Ways to Reach Our Support Team
Matrix has three available options to contact our support team, in addition to speaking with your account manager.
Web Based Service Portal:
service.mvcc.ca
A web-based ticketing system that lets you create a free account and monitor your service requests in real time, with a Service Member responding directly.
Dedicated Service Email
Email our Service Team directly and a member will respond to your request.
24/7 Answering Service
Our answering service will take your information and immediately relay it to a member of our Service Team across Canada.
Hours & Warranty
What Our Coverage Includes
🕐Mon-Fri: 8:30am - 5:00pm
Business Hours & Response
Our regular business hours are Monday to Friday, 8:30am – 5:00pm. Any service issues you may have outside of these hours will be responded to as soon as possible during regular business hours.
For our clients with Matrix Service Level Agreements, these response times are enhanced.
Installation & Hardware Warranty
Our installation warranty starts on the date of acceptance of the installation.
All hardware equipment will be covered under the manufacturer's warranty and can be serviced at one of our Service Centres across Canada.