Canadian-Founded and Operated
Managed Services
Managed service agreements include any after-installation extras. We provide customizable plans that can be implemented during the installation or up to 90 days after installation to ensure you make the best of your new equipment. These plans offer increased after-sales support, including prioritized response times, maintenance visits, and training.
Additional Support
Matrix offers two comprehensive service plans designed to keep your technology running smoothly: Silver Level and Gold Level. Both are two-year agreements that provide a range of benefits, with the Gold Level offering the ultimate in priority support. Silver-Level members enjoy guaranteed response times within 6 business hours and on-site service scheduled within 2 business days when needed. Gold-Level members receive even faster support, with guaranteed responses within 3 business hours and on-site service scheduled within just 1 business day. Whatever your needs, our managed service plans ensure peace of mind and maximum uptime for your technology. For more details, contact us today.
Customized to your Needs
Our pre-made Silver and Gold service agreements cover the essentials, but we also offer a range of add-on options to meet your unique needs—like our Rapid Response Program. This premier support service delivers fast, efficient, and cost-effective maintenance for your integrated systems, ensuring minimal downtime and maximum performance. No matter your business or technology requirements, we can create a customized service plan that has you fully covered.
