Managed Services
Support that Starts Where Installation Ends
Managed service agreements cover the after-installation extras. We provide customizable plans that can be implemented during the installation or up to 90 days after, to ensure you make the best of your new equipment, with increased after-sales support including prioritized response times, maintenance visits, and training.
30+
Years in Business
|
11
Offices Across Canada
|
120+
AV Professionals
|
1,000s
Projects Completed
|
Since 1994
Founded in Calgary, AB
Additional Support
After-Installation Support, Customized to Your Needs
Managed service agreements include any after-installation extras. Plans can be implemented during the installation or up to 90 days after, offering increased after-sales support so you get the best from your new equipment.
Prioritized Response times
Increased after-sales support with prioritized response times on your service calls.
Maintenance Visits
Scheduled maintenance visits to keep your equipment performing.
Training
Training to help your team make the most of the new equipment.
Service Plans
Pre-Made Plans
Matrix offers pre-made service plans, Silver Level, Gold Level and Rapid Response. These are two-year agreements that come with their own set of perks, with the gold-level plan offering the most advantages.
Silver Level
Gold Level
Rapid Response
Customized to Your Needs
Add-On Options for Whatever Your Business Needs
Our pre-made service agreements cover the basics, but there are plenty of other add-on options depending on your needs. Whatever your business's needs are, we can provide a specialized plan that covers them all. Like our Rapid Response Program. This premier support service delivers fast, efficient, and cost-effective maintenance for your integrated systems, ensuring minimal downtime and maximum performance. No matter your business or technology requirements, we can create a customized service plan that has you fully covered.