Managed Services
Keeping Your AV Systems Performing
Long After Installation
MVCC managed service agreements provide customizable after-installation support, prioritized response times, scheduled maintenance, and a team that knows your systems inside out.
Plan at a Glance
Silver Response Time
6
Business Hours
Gold Response Time
3
Business Hours
Agreement Term
1 or 2
Year Plans
What's Included
Everything You Need to Stay Up and Running
Every MVCC managed service agreement covers the essentials — and can be extended with add-ons tailored to your operational requirements.
Guaranteed Response Times
Silver plan members receive a guaranteed response within 6 business hours. Gold plan members within 3 business hours — with on-site service scheduled faster too.
Dedicated Helpdesk Support
A support team that knows your specific installation, not a generic call centre. When something goes wrong, you reach people who can diagnose and resolve it efficiently.
Scheduled Maintenance Visits
Regular on-site preventive maintenance to keep your systems calibrated, firmware up to date, and running at the specification they were installed to — not just reacting to failures.
Firmware Updates
Proactive management of firmware, driver, and platform software updates across your AV equipment, keeping your systems secure, compatible, and performing as expected.
Remote Troubleshooting
Periodic reporting on the status, usage, and performance of your AV systems to help you plan ahead and make informed decisions about upgrades or replacements.
Operator Training
Refresher training for new staff and follow-up sessions as your systems evolve, so your team always knows how to get the most out of the technology MVCC has installed.
Service Plans
Silver and Gold — Choose Your Level of Support
Both plans are one or two-year agreements that can be activated at installation or within 90 days of project completion. Gold delivers the fastest response times and tightest on-site SLAs available.
Silver
✅
Response guaranteed within 6 business hours
✅
On-site service scheduled within 2 business days
✅
Reporting and tracking of equipment age and lifecycle
✅
Scheduled preventative maintenance visits
✅
Firmware & Software Update Management
✅
Operator training sessions
Gold
✅
Response guaranteed within 3 business hours
✅
On-site service scheduled within 1 business day
✅
Reporting and tracking of equipment age and lifecycle
✅
Scheduled preventative maintenance visits
✅
Firmware & Software Update Management
✅
Priority Operator training sessions
Rapid Response Program
Our premier support add-on delivers fast, efficient, and cost-effective maintenance for your integrated systems — minimizing downtime and maximizing performance when it matters most. The Rapid Response Program can be purchase separately or added to either Silver or Gold plans, and can be customized to the specific requirements of your business and technology environment.
Industries served
Managed Services for Every Sector
From government facilities that can't afford downtime to retail networks that span dozens of locations, MVCC's managed service plans are built around the uptime requirements of your industry.